12/21/2023 0 Comments Callcenter executiveMaintains average call time and call volume as indicated in call center guidelines. Knowledgeable of primary medical care, behavioral, and dental services to provide accurate information to all callers. Incoming calls: Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy. The Call Center Lead will also maintain the global alerts for the no show policy. They take on additional responsibilities such as putting together weekly brain teasers for the team, handling and triaging voicemails and telephone encounters, call center metrics reporting, oversee’s the hospital discharge flow process, assists the teams progress in making daily reminder calls and work to help the team complete them in a timely manner. The Call Center agent is responsible for monitoring the queues and minimizing abandoned call rates. The Call Center lead will help with interviewing and training new agents, and work with the call center manager to help with employee evaluations. Call center lead encourages the team to take their positions seriously and work hard to build rapport with our patients. Responding to customer concerns can be challenging or monotonous at times. When an employee needs help dealing with customer concerns, call center lead may step in, listen and offer solutions. We listen to you and tailor our search to the best and most economical approach that helps you to achieve both your short-term and long-term call center staffing objectives.Makes sure correct procedures are followed and routinely gives information to call center manager on ways to improve the call center and customer satisfaction. We also have a solid track record of success in assisting with the expansion of existing Call Centers that need special additions to staff to help them grow to the next level. We have been highly successful in Call Center Staffing of start-up locations where the nucleus of Key Managers and Directors must be recruited in advance of the mass hiring. Our active data-base of candidates spans the entire United States, Canada and many of the emerging overseas markets. Our emphasis and strengths lie in the Middle and Upper-Middle Management areas: Positions paying in the $40,000 to $200,000 + annual range. We have account executives and associates in our organization whose backgrounds in the call center industry range from Upper Management to Operations to Technology. We have offices and affiliates in New York, Ohio and Arizona with an outstanding staff of call center recruiters and research associates. We listen to you and then perform our work promptly, accurately and with an absolute commitment to quality. Our services are very personalized and tailored to your specific needs and specifications. We have been in the Management Recruiting and Executive Search business since 1973, but 15 years ago completely refocused our business exclusively to serving clients in the Call Center – Customer Service / CRM business. Ours is an enthusiastic approach to creating vendor partnerships to satisfy your outsourced recruiting needs. Call Center recruiting is our exclusive focus. We are an independent and very specialized boutique search firm. Others have copied variations of our name, but none have achieved our level of QUALITY and SERVICE to our clients. We are the ‘ORIGINAL’ Call Center Group founded over 15 years ago by Jeffrey Brown. If you would like to discuss a position like this for your business, let’s arrange a date to talk. Most are open to permanent placement, but there is also a percentage who will take on this kind of challenge on a contract or limited engagement arrangement. Over recent years, we have created a database of candidates with these skills and experience in almost every market in the country. A person who has created and deployed a work-at-home model in the past, which includes much more than just selecting the right technology, but also the training and supervision of “virtual” employees. That is a great direction to move in, if you have that key person on your staff who knows how to make it happen. In the call center arena, many companies are moving to a Work-at-Home model for the first time in their history. The Corona Virus is making us all look at better ways of safely doing business. There is one position you may want to consider filling right now!
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